Sydney Water Hydrant Fault Reporting

Scope

This Operational Guideline outlines the process for reporting hydrant faults to Sydney Water.

Fundamental Protocols underpin the actions of all RFS members and must be adhered to at all times. They outline the Principles of being an RFS member and provide guidance on conduct to support the safety and wellbeing of members.

Guiding Principles

• In the event of a major break in the main or a hydrant causing a severe loss of water, contact Sydney Water (24 hours / 7 days) directly on 13 20 90.
• All fault reports are to be completed and emailed to Sydney Water:  faults@sydneywater.com.au.
• In reporting the fault, it is important that you categorise the required repairs using the following priorities:
  • Priority 4 – Faulty hydrants serving Class 3 buildings (boarding houses / backpackers); Class 9 buildings (health care / aged care / hospitals), and other buildings with a high life safety risk. Also, faulty hydrants that serve a booster fitting;
  • Priority 3 – Where two or more faulty hydrants are located close together compromising hydrant coverage. Also, faulty hydrants in cul-de-sacs or serving properties located on the urban/bush interface; or
  • Priority 2 – A single faulty hydrant where the surrounding hydrants are available for firefighting.

Reporting

• Emails reporting the fault, should be sent to faults@sydneywater.com.au and must reference the following:
  • who reported the fault,
  • the location of the fault,
  • the fault description, and;
  • the priority level based on the list above.

Special Considerations

• Nil.

Related Information

• Nil.